Terms of use

Updated January 1st, 2017

Welcome to the Baltinester Jewelry online store - the best place for Jewish Jewelry and Judaica Gifts.

At Baltinester Jewelry we've done our very best to create a quality, pleasant, and simple shopping experience for you – our valued customers. In order to ensure a smooth shopping process, please take a moment to read these Terms of Use before completing your order.

We hope you enjoy your shopping experience and look forward to seeing you again.

Return Policy – Money Back Guarantee

Your satisfaction is important to us. As such, we work hard to ensure that all items that leave our store are of the finest quality. If, however, there is ever a problem with one of our products – it can be mailed to us for repair or exchange.

In addition, if you are not 100% satisfied with your purchase, you can return it to us and be refunded after following these steps:

  1. If you wish to return an item, you must contact our customer service department prior to mailing the item through the Contact Us webform, and receive specific mailing instructions from our customer service department
    (Depending on the item being returned, a package sent incorrectly may be held by customs, a possibility we always try to avoid).
  2. Mail the returned item in protective packaging to ensure safe return shipment.
  3. Once received and reviewed, your refund will be issued.

Our postal address:
Baltinester Bros.
31 Jaffa St.
Jerusalem 94221
Israel

Refunds are subject to the following conditions:

  • Items sent back to Baltinester Jewelry without contacting our customer service department prior to mailing will be refused return and will not be refunded.
  • Items can be sent back to us no later than 14 days after receipt by the customer.
  • Items must be sent back in protective packing materials.
  • The original receipt, or a copy of it, must be sent to us separately from the item returned.
  • Shipping and insurance fees are non-refundable.
  • The refunded sum will be the toal amount paid, minus shipping fees, and a restocking fee equal to 10% value of the item returned.
  • If there are collect shipment charges or custom-release charges (as a result of ill-following the instructions above), the cost will be deducted from the refund. If the charges exceed the actual refund amount, Baltinester Jewelry will refuse to pay such charges.
  • Please note that the following items are non-refundable and cannot be returned: items that are custom made, with diamonds or engraved, personally inscribed, used, damaged, improperly packaged, altered, or resized by a jeweler other than Baltinester Jewelry. Included in this are gold and Jewish wedding rings that are all custom made to size, per order.

Shipping

We send items all over the world. Orders over $200 are shipped FREE. Read more about our shipping.

PLEASE NOTE: During the months of November-December, and around Valentine's Day in February, mail is known to get backed up in destination countries; especially in the USA and Canada. When this happens, thousands of packages get stuck in official Postal Service facilities because of large mail volumes.

Baltinester Jewelry cannot be held accountable for such delays. By agreeing to these Terms of Use, you absolve Baltinester Jewelry from any responsibility of delays during Holiday seasons.
 

Communication

When you place an order, you can expect to receive two emails from us:

  1. The first email is a copy of your order details and will be sent to you upon ordering.
  2. The second email will inform you when your order has been shipped.
     

Privacy Policy

Privacy is important. In this day and age when many transactions are carried out online, you should know that the information you give us, through various forms on this website, is used only to facilitate your orders.

Under no circumstance does Baltinester Jewelry share your personal information with anyone (except with law enforcing authorities in order to prevent fraud, if the need should ever arise. It hasn't so far and may there never be a need).

If you send us an email with a raving review, we may decide to include it in our Testimonials, or republish it on our facebook page. We will only use your first name and country of origin, and may rephrase your comments, but we will not publish you your full name or address.

Please note that by registering to, or placing an order on our website, you agree to receive at least one email from us. We send periodic emails to our customers – on special occasions, to inform you of birthday specials, or to let you know about new products etc. – but no spam!

If you wish to no longer receive our emails – we'll be sorry to see you go but we respect your wishes – you can unsubscribe from our mailing list at any time by clicking "unsubscribe" at the bottom of the email.

We use various methods to advertise our products over the internet. In no case do we use, share or divulge private information of our customers to any third party.

Advertising Privacy Policy

Part of our advertising methods include the use of re-marketing through Google Adwords. Re-marketing uses cookies in order to promote our ads to our client base based on past visits of these clients on our website. Customers who do not wish to allow the use of cookies can opt out by visiting Google's Ads Settings.

Security

Safe and secure transactions are guaranteed through SSL (Secure Sockets Layer) 128 bit security/encryption technology provided by Rapid SSL.

SSL safeguards network access, online communications, and digital transactions by enabling a secure channel between our servers and our customers.

Payment

Baltinester Jewelry online store accepts Visa, Mastercard, and American Express credit cards. In addition, we accommodate PayPal accounts.

In the interest of being truly transparent and caring toward our customers, please note that when you pay with a credit card, the charge you'll see on your statement may (or may not) be a few dollars higher than the price advertised on our website. These few dollars are not charged by us - and they certainly do not go into our pocket - they are charged by your credit card company as a conversion charge. It varies from company to company - some companies do not charge at all, and some do - It depends on your company.
 

Stock

It may happen - although on very seldom occasions - that the item you have just ordered has recently been sold, or is temporarily out of stock at the manufacturer. If such a case occurs, we immediately find out how long it will take to have another item made and sent to us.

If the item is unavailable for a long period of time or has been discontinued by the artist, we'll contact you within 3 days of your original order and give you the option of waiting for the item or choosing something else instead.

In order to be fair, in a case like this, we do not process payment until we've heard back from you. If you decide you want to cancel your order - we will honor you wishes, cancel the order and not charge you - of course. We appreciate your understanding and hope to be able to provide you with exactly what you're looking for next time.

Updates

Baltinester Jewelry may occasionally revise these terms of use. When we do, we'll change the "last updated" date on this page. We encourage you to check this page periodically for updates.

By visiting our website and ordering from us, you agree with and accept these Terms of Use and acknowledge them to be a binding agreement between you and Baltinester Jewelry

Contact us

If you have any further questions, feel free to contact us:
by phone 1-888-425-1949 (toll free from USA and Canada)
directly at: +972-2-6252967
or by fax at: +972-2-623-6601
 

Copyright

All pictures, descriptions, and any other content that appears on our website are the sole property of Baltinester Jewelry.

If you wish to use any content for personal non-commercial use, please contact us with your request and we'll be happy to oblige. Any use of content from the Baltinester Jewelry website without permission is infringement and considered a felony punishable by law.

(Ordering a custom-made item? read about Copyright of Custom Made Orders here
 

Product Information

At Baltinester Jewelry we invest a great deal of time and effort into each item we sell. Pictures are carefully taken, dimensions are measured, and descriptions are as detailed as possible in order to present you with the most authentic reflection of the product you're interested in.

However, due to different lighting, coloring, and capabilities of your computer screen, there may be cases where the actual item you receive is not an exact copy of the displayed picture on the website.

For example, ancient additions to jewelry such as ancient coins or roman glass – while being 100% authentic and chosen carefully by expert to ensure the finest quality – may differ in hue or detail from piece to piece because of climatic conditions, how long the element was buried underground before excavated etc.

We do our very best to be accurate but sometimes mistakes happen. We apologize in advance if you find any mistakes in color, dimensions, or details. If you come across such a mistake, we will make sure to rectify it to your satisfaction. We appreciate your understanding.

When you shop online we know there are many stores to choose from. Thank you for choosing us.

All roads lead to Jerusalem, and Jerusalem's main road leads to Baltinester Jewelry