FREE Worldwide Shipping On All Orders Over $200!

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Customer Service

Shipping & Tracking

For orders up to $199:

Registered Mail – $9.99, delivery within 14-21 business days after shipping.
DHL Global Shipping – $18.99, delivery within 5-7 business days after shipping.
DHL Express – $29.99, delivery within 3-5 business days after shipping
Fedex Overnight – $45.00, only when the item is in stock.

For orders $200 and up:

Registered Mail – FREE, delivery within 14-21 business days after shipping.
DHL Global Shipping – $8.99, delivery within 5-7 business days after shipping.
DHL Express – 29.99, delivery within 3-5 business days after shipping.

Fedex Overnight – $45.00, only when the item is in stock.

Depending on which method of shipping you've chosen, it will take 2-3 weeks using registered mail and 5-7 days using express shipping.

For more information on shipping options, see our Shipping information page.

We always include a tracking number and a web address where you can track your package in the shipping email that is sent with every order.

Every item leaves our store after being reviewed for Quality Assurance. However, in the rare event that an item gets lost or damaged during shipping – we will cover the loss/damage. This very seldom happens, but if it does – let us know and we'll make sure to fix the damage or replace the item.

Once you see your cart, you can decide to go directly to checkout to finalize your order:

 

 

You will then be asked to enter your shipping and billing information.

You can always contact us for any queries, either by phone toll-free at 1-888-452-1949 or by email by filling out a contact form.

You do not need an account to place an order. All you have to do is select "proceed to checkout without creating an account."

You will still be asked to provide your shipping and billing address.

If you ordered via registered mail and it has been more than 3 weeks since your package was mailed, or if you ordered via express mail and it has been more than 7 days since your package was mailed - contact us and we'll look into the shipping delay immediately.

We do our best to make sure packages arrive promptly, but there are some circumstances that are beyond our control: bad weather, airport or postal service strikes, or other Superior Forces. We thank you in advance for your understanding in these cases.

Returning an item

Yes – Any item, excluding custom orders, can be returned for a full refund or exchange. See our Return Policy section for complete instructions.

Yes – Returned items must be sent back to us no later than 30 days after you receive them.

If you're sending an item back to us you must contact us before you send the item. We'll give you specific mailing instructions to make sure that the returned item won't get stuck in customs. For more details, see our Terms of Use.

Yes – items that cannot be returned are: items that have been custom made, engraved, personally inscribed, used, damaged, improperly packaged, altered, or resized by a jeweler other than Baltinester.

Privacy & Security

The information you fill out in various forms on the website is used ONLY so that we can be in touch with you and to facilitate your order. Under no conditions does Baltinester share your personal information with anyone!

Security and privacy are number 1 on our list of priorities.
Safe and secure credit card transactions are guaranteed through Secure Sockets Layer (SSL) security/encryption technology. This technology enables a secure channel between our servers and our customers, so you can be sure that all online communications and digital transactions are safeguarded.

If you prefer to place your order over the phone, we'll be happy to assist you.
Please call us toll free from the US and Canada at 1-888-452-1949, or directly at +972-2-6252967 to put in your order. Alternately, fill in your phone number in the Contact Us form and ask us to contact you at a convenient time. We will then call you to get your order details.

Customer Service

No Problem – you can call us toll free from the US and Canada at 1-888-452-1949, or directly at +972-2-6252967. Alternately, fill in your phone number in the Contact Us form, ask us to call you and we'll be happy to do so at a time that's convenient for you.

Thanks for the feedback! You can write a review via three ways :

  • Review per product: Simply go to the product you bought and leave us a review on the product page.
  • Tripadvisor : We also have a store in downtown Jerusalem so you can find our products via our brick and mortar.
  • Reviews on GoogleSitejabber, Facebook, Reseller ratings, Trustpilot

Feel free to contact us at any time with any question, problem, or special request you can think of. We promise to do everything we can to find the best answer or solution to ensure you – our valued customers - are 100% satisfied.

Products

We will happily add a greeting card and/or gift wrap to your purchase.
Please remember to add in the "order notes" box at Checkout the wording of the card, and the request for gift wrap.

All our products are handcrafted in Israel, by gifted Israeli artists and jewelers. When you buy from us, you know you're buying from Israel.

No request is too great! We want our customers to be fully satisfied. Therefore, if you wish to change a product to make it your own, just ask! Whether you want to change the kind of gemstone, the shape of a bail, or the chain of a pendant, we can always consult with our designers to confirm that it is technically possible.

Most of the time, your wishes come true!

Yes! All of our products are 100% handmade by talented Israeli artists here in Israel.

We ship Worldwide!

Simply select your preferred shipping method in the first section of checkout, after seeing your options below:

For orders up to $199:

  • Registered Mail – $9.99, delivery within 14-21 business days after shipping.
  • DHL Global Shipping – $18.99, delivery within 5-7 business days after shipping.
  • DHL Express – $29.99, delivery within 3-5 business days after shipping
  • Fedex Overnight – $45.00, only when the item is in stock.

For orders $200 and up:

  • Registered Mail – FREE, delivery within 14-21 business days after shipping.
  • DHL Global Shipping – $8.99, delivery within 5-7 business days after shipping.
  • DHL Express – 29.99, delivery within 3-5 business days after shipping.
  • Fedex Overnight – $45.00, only when the item is in stock.

Customers will receive an email informing them that their order has been shipped, the package tracking number, and a web address where the package can be tracked.

Most of our Jewelry and Judaica is in permanent stock and is shipped 2-3 days after receiving the order. Items that are out of stock are ordered immediately and shipped directly upon arrival.

Please note, Name jewelry, Wedding Rings, and other personalized items that are made upon request may take a little longer to ship, depending on chosen name, personalized inscription requests, etc.

Shipping to a different address than your own

If you want to send a gift item to a different address than your own, please check the “Shipping address is different than Billing address” box and fill in the shipping address. This checkbox is located in the “Order Information” section of the Shopping Cart.

Shipping to multiple addresses

It is possible to ship products to multiple addresses. If you wish to do so – please let us know through the “Contact Us” web-form and we’ll advise you on how to fill out the shipping information. If you have any special requests regarding shipping, please write them in the “comments” box in the Shopping Cart.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Carriers

We use the following carriers to deliver your orders:

  • Standard Shipping
  • FedEx
  • DHL

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

International Shipping

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
We invite you to check with your country’s customs office to determine what these additional costs will be prior to buying.

Delayed Shipping

Sometimes, due to unexpected circumstances, it may take longer for packages to arrive. These circumstances may include: bad weather, strikes at the airport or postal service, holiday season when mail takes longer to be sorted, any other Superior Force, etc. We do our best to ensure that packages arrive on time, but some things are out of our control. In any case, if you feel that your package is delayed beyond the expected time, please contact us and we’ll look into the cause immediately. Please feel free to contact us through the “Contact Us” web-form with any questions – we’re always here for you.

IMPORTANT: During the months of November-December, and around Valentine’s Day in February, mail is known to get backed up in destination countries; especially in the USA and Canada. When this happens, thousands of packages get stuck in official Postal Service facilities because of large mail volumes. Baltinester Jewelry cannot be held accountable for such delays. By agreeing to these Terms of Use, you absolve Baltinester Jewelry from any responsibility of delays during Holiday seasons.

Contact Us

If you have any questions about our Shipping Policy, please contact us by filling out this contact form

RING SIZING


If you already know your ring size, use the conversion chart below to find your US size. Then, select the right size for the ring you wish to add to your cart.

In case you don’t know your ring size, here are two methods for accurate sizing:

Method A : Ask a Local Jeweler

We recommend going to your local jeweler and simply asking to be sized. Jewelers offer this service for free, and it is the simplest way to ensure you get the accurate ring size. Bear in mind that the width of the ring will affect what size you should order, so discuss your preferred ring width with your local jeweler when getting sized.

Method B : Complimentary Ring Sizer

If visiting a local jeweler is not convenient, we will be happy to send you a complimentary ring sizer. Please fill out a contact us form to receive your ring sizer free of charge.


Diameter(mm)USA/CanadaUK
14.94H
15.34 1/2I
15.75J
16.15 1/2K
16.56L
16.96 1/2M
17.37N
17.77 1/2O
18.18P
18.58 1/2Q
19.09R
19.49 1/2S
19.810T
20.210 1/2U
20.611V
21.011 1/2W
21.412X
21.812 1/2Y
22.213Z

Table can be moved left/right.

Online customer service

We may have already answered your question in our FAQ section, but if you can’t find the answer you’re looking for, please get in touch using the contact form below.

Send us a message